Executive Coaching, Sales Training, Leadership Training, Customer Service Consulting, Tele-coaching
Ask yourself a question:
'What greater investment can you make than to invest in yourself or your company?'
-------------------------------------------------------------------------------------------------------------
Executive Coaching that Creates True Leaders
We have been inspired by great leaders in the past, who ignite our passion, and inspire us to be our best, such as Churchill, Mother Theresa.
Why are they so effective? Great leaders affect our emotions!
In business or politics, on a corporate stage or in the eyes of the world, true leaders inspire strong emotions in the hearts of those they wish to lead.
In business, executives who choose to become leaders in their chosen field must be able to set goals for their organisations and turn them into results.
To produce the best results, the leaders must focus the company towards success and fulfillment.
Unfortunately, too many companies fail to understand that the gap between goals and results can only be bridged with positive emotions. Even the best laid businesses plans are not enough, to go from goals to results require emotional inspiration and leadership by example.
- Let us take you step by step through building your own vision and personal and professional success.
- Provide Training in the key strategies of creating and directing your organisation's emotional climate.
- Give you skills to handle the range of behavioral and communication challenges that arise in your organisation.
- Show you how to communicate your vision in emotionally exciting ways, improving your team and company.
- Serve as a sounding board, confidant and coach, the one place where you can propose ideas, ideas, and ask for advice, and receive clear, unbiased and direct feedback every great leader needs.
We can help you find the balance in meeting the needs of your organisation, your home life and your future - whatever you choose to design for your self.
We offer monthly coaching univocally tailored.
General H. Norman Schwarzkopf once said:
'Leadership is a combination of strategy and character. If you must be without one, be without strategy.'
--------------------------------------------------------------------------------------------------------------------
Sales Training and/or Leadership Training
4 day or 2 day Results Program
There are times in every business where either a sales team is under performing or when a Leader is not performing at his/her best.
At these times, the best way to turn things around is fast, effective, focused action that produces immediate results.
For 4 days (or a scaled down 2 days) we understand your business outcomes and the current situation. We analyse the challenge of behaviour and communication style in the whole team, and then work with the people necessary.
Based on our observations, research and unique understanding of human behaviour, we will then coach the team in eliminating destructive habits, beliefs, behaviors and communication.
The 4 days can be tailored to coach one key executive or a team, project or sales.
Day 1
Meet and discuss outcomes and set goals and objectives for the next 4 days. All participants will have already filled out detailed questionnaires and behavioral assessments.
Day 2
The coach collects the behavioral pattern information. We do this by shadowing the client, and based on the observation and assessment gathered earlier, create a customised plan for intervention and transformation.
Day 3
Your coach will hold an off-site session with the key player (s) covering the observations and comparing them to the outcome objectives.
This day begins the transformation and the coach helps each player develop new and different strategies to produce better results and greater fulfillment.
Day 4
On site, with on going coaching support, the player(s) implement the new strategies learnt.
The coach offers feedback through the day, continuing to shape the new behaviors based on real-life conditions.
--------------------------------------------------------------------------------------------------------------------Customer Service Training
Every time your customer service people answer a phone, or handle a complaint, the reputation of your business is at stake.
Good customer service can increase sales and referrals, bad customer service can cause you to lose even your most loyal clients. Most customer service representatives are under skilled, under trained and dissatisfied with their jobs.
We can get the right training, skills and motivation for your ‘front line’ people so they can represent you and your business in the best possible way.
We will show your staff how to:
- Listen for really whats going on with a customer
- Defuse a customer's negative emotion quickly and easily
- Negotiate successfully with customers when the solution is not clear
- Create and nurture ongoing relationships with customers.
- Support themselves in staying in a great state whenever they are interacting with customers.
--------------------------------------------------------------------------------------------------------------------
Tele-Coaching
Our Tele-Coaching is top of the line answer for the executive who wants the best in the most effective format. The most precious commodity of any executive is time.
Tele-Coaching is available in three, six month or yearly subscriptions.
- We fit the times to fit your schedule, daytimes or evenings.
- We are totally committed to you achieving your stated goals and objectives, we stand behind our ability to produce results for you.
- We will work with you to ensure you receive the greatest benefit in the shortest amount of time and we guarantee your results will be demonstrated by increased performance and attainment of your goals.